Return & Refund Policy
At Lashey Hair, your satisfaction is our priority. If you're not completely happy with your purchase, you may request a return, refund, or exchange within 30 days of delivery.
Eligibility for Returns/Exchanges:
✔ Items must be unworn, unwashed, uncut, and in original condition (no makeup stains, odors, or signs of use)
✖ Final sale items, custom orders, and accessories are non-returnable
How to Initiate a Return/Exchange:
1️⃣ Contact us within 30 days at lasheyhairofficial@gmail.com with:
- Order number
- Detailed reason + photos/videos of the item
2️⃣ Our team will respond within 1 business day with instructions
3️⃣ Ship items back using your preferred carrier (customer covers return shipping ~12)
4️⃣ Refunds/exchanges processed within 1 business day after we receive your return
Important Notes:
📦 Return shipping: No need to return original packaging - a secure shipping bag is sufficient
⚠ Non-refundable: Lost/stolen return packages or unauthorized returns
💸 Refunds: Issued to original payment method within 3-10 business days
Exchange Options:
🔄 Standard Exchange:
- One free exchange (customer pays return shipping)
- Price differences will be adjusted
🚀 Rush Exchange (Recommended):
- Place a new order immediately
- We prepare replacement while awaiting your return
- Full refund issued when original item arrives undamaged
For any questions, email lasheyhairofficial@gmail.com
Note: This policy applies only to regular-priced items. Sale/custom orders are final.