At Lashey Hair, your satisfaction is our priority. If you're not completely happy with your purchase, you may request a return, refund, or exchange within 30 days of delivery.

🧰 Before You Start

To be eligible, items must be:

✅ Unworn, unwashed, uncut, and odor-free

✅ In original condition with sealed inner bag unopened and tags attached

💡 We get it — you want to check the color. You may hold a weft against your hair to match, but please don’t open the sealed bag or trim anything. Once opened, we can’t accept returns for hygiene reasons.

❌ Final sale items, custom orders, and accessories are non-returnable.

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✉️ How to Return

1 Email us at support@lasheyahair.com within 30 days with your order number, reason, and clear photos/videos.

2 We’ll reply within 1 business day with your return address.

3 Ship it back using a trackable carrier. Return shipping is your responsibility — no need for the original box, a secure bag works.

4 Once we receive and inspect it, we’ll process your refund or exchange within 48 business hours.

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💵 Refunds

Refunds go back to your original payment method and typically appear in 3–10 business days.

A few things to keep in mind:

💰 If you're returning due to a non-quality-related reason, you are responsible for the return shipping cost.

⚠️ If the item comes back in less than original condition, we may deduct 50%–60% or decline the refund.

📦 We recommend using our return label when sending your return. If you choose to arrange the return shipment yourself, we are not responsible for lost or stolen packages. Please consider purchasing shipping insurance for valuable items.

🚫 Unauthorized returns (without contacting us first) won’t be accepted.

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🔄 Exchanges — Two Ways

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🛑 Order Cancellation

Change your mind before we ship? Email us ASAP.
Once your order has shipped, it can’t be canceled.

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💬 Questions?

We’re here — support@lasheyahair.com

This policy applies to regular-priced items only. Sale and custom orders are final.