FAQ
1. Product Related
1.1 Product Materials and Customization
Is Lashey's wig or clip ins made from human hair? How can I tell if clip ins /a wig is made from human hair?
Our Clip ins/wigs are made from 100% human hair. Consider the following method to distinguish if a wig is made from human hair:
① Take a small strand of hair from the wig and burn it with a lighter. Human hair smells like burnt protein. When you rub burnt hair with your fingers, it will turn into ashes.
② Take a single hair strand and run your fingers from the root to the tip, it feels smooth and silky. Then, when you reverse the direction and run your fingers from the tip to the root, you'll notice that it feels dry and less smooth.
Can you customize a wig for me?
We offer custom wig services! You can provide us with a picture, and we'll design or color a wig based on your specifications.Please note, due to the complex wig crafting process, custom orders require a longer lead time:
Processing Time: 5-7 business days
Shipping Time: 3-5 business days
2. Color and Styling
Does the wig look the same as the pictures on the website? Do I need to style it myself to achieve the look from the photos?
The pictures on our website are actual photos of the products. The wig's style might be slightly affected during shipping, but you can easily fix this with a simple touch-up upon receiving the product.
Can I dye if I don't like its color?
Our product are made from 100% human hair, and most of our wigs are available for dyeing. Please refer to the product details page for more information.
2.1 Maintenance and Care
How should I care for my clip ins/wig?
For clip ins/wigs with looser curls such as body wave or loose wave, we suggest washing them at least twice a week. Wigs with tighter curls should be washed once a week or more frequently if needed. Proper care is essential to extend the life of your wig. Follow these daily hair care tips:Saturate the clip ins/wigs ins with warm water.Apply a generous amount of hair conditioner to the hair, and gently detangle it with your fingers or wide toothbrush. To minimize its frizz or dryness, you can let the conditioner sit for 15 minutes before rinsing with warm water. After that, use sulfate-free shampoo to wash your hair. (Please wash the hair in a downward motion to prevent tangling)Hold the clip ins/wig cap ins and gently squeeze out excess water without wringing or twisting the hair to avoid tangling. Dry the hair with a microfiber towel to minimize frizziness.Let the clip ins/wigs air dry in a well-ventilated place. If you prefer using a hairdryer, please make sure to set it to a low temperature when you blowdry it. Apply leave-in conditioner or hair care oil if needed.
How can I maintain the pattern of a curly clip ins and wig?
For clip ins/wigs with body wave or loose wave texture, it is recommended to gently squeeze out excess water with a towel after washing the wig. Please use a roller to wrap the hair in its original curly pattern and let it air dry. You can restyle the wig using a curling iron based on your preference. For wigs with smaller curls like deep wave or jerry curl, you may use curl-defining products such as mousse or hair spray to maintain its curls.
3. Order and Shipping
3.1 Order Processing
Why am I unable to place an order?
If you run into any issues checking out, try using a different payment method. To help us resolve the problem faster, please provide our customer care team with any error messages or notifications you receive during the payment process, such as screenshots or recordings.Kindly contact our customer service at support@lasheyhair.com for further assistance. Our representative will be happy to help you resolve this matter.
Our Payment Options
We want your shopping experience to be as smooth and secure as possible, so we offer a variety of convenient payment methods:Shop Pay,PayPal,Amazon Pay,Google Pay
We also accept all major credit cards, including Visa, Mastercard, American Express, Diners Club, and Discover.
Flexible Installment OptionsWe know that Flexible Installment matters, which is why Shop Pay and PayPal also offer installment payment options.
Shop Pay Installments: When you choose Shop Pay at checkout, eligible orders may qualify for interest-free installments. This allows you to split your total into smaller, more manageable payments over time. The specific terms and eligibility for these installments will depend on your Shop Pay account and the order total.
PayPal Pay Later: Similarly, if you select PayPal, you might see their "Pay Later" options, which could include other installment plans. The availability and terms of these options are determined by your PayPal account and their credit assessment.
To see if you qualify for an installment plan, simply select Shop Pay or PayPal at checkout and follow the prompts. The specific financing options available to you will be displayed within their respective platforms.
How do I use a discount code or gift card while placing an order?
Here's how to apply your discount code or gift card at checkout:
1.Add items to your cart.
2.In your cart, click the "Checkout" button to continue. On the checkout page, you'll find a field on the right side of the screen where you can enter your discount code or gift card code.
3.2 Shipping Methods
How long does it take to receive my package after placing an order?
After you place an order, our warehouse needs 1-2 business days to process it. If your shipping address is within the United States, your package should arrive within 2-4 business days after it ships. For out-of-stock orders, delivery typically takes 3-7 business days.
Which shipping carriers do you use? Can I choose a specific carrier for shipping?
We partner with several logistics companies, including DHL, FedEx, and USPS. We'll select the best shipping method for your package based on your delivery information and product availability. If you have a specific preference, you can also pay to specify your desired shipping method; otherwise, we'll choose the best carrier for you.
Why is a signature required upon package delivery?
To ensure your package arrives safely and to prevent any potential loss, we pay a premium for certain shipping methods that include an adult signature service.If you don't require a signature service, please make a note in your order. We'll then switch to a shipping method that doesn't require a signature. If you've already placed your order, please contact our customer service department for further assistance.
3.3 Issue Resolution
My package arrived damaged, and a wig/clip ins is missing/damaged upon receipt. What should I do?
If your package is damaged upon receipt, please check if any products inside the package are missing or damaged. Please retain the outer packaging with the tracking number and all products you received, and contact our customer service and the logistics provider as soon as possible. Our staff will assist you to find a proper solution.
Why did I receive an email stating that the package I haven't received has been delivered?
We apologize for this inconvenience caused. There may be delays in actual logistics. You can check the specific delivery information on the official website with the tracking number, or contact our customer care team as soon as possible.
4. Product Features and Styles
How can I make a glueless Clip ins/wigs look natural?
Achieving a natural look with a glueless Clip ins/wigs involves a few key steps:Texture Match: Choose a Clip ins/wigs that closely matches your natural hair texture.Hairline Customization: Opt for wigs with pre-plucked hairlines or consider tweezing the hairline slightly for a more natural transition.Proper Positioning: Ensure the Clip ins/wig saligns with your natural hairline. Avoid placing it too low or too high on the forehead.
How do I install a glueless wig?
Installing a glueless wig is straightforward:Step 1: Secure your natural hair under a wig capStep 2: Position the wig on your head, aligning it with your natural hairline.Step 3: Use the adjustable straps or elastic band to achieve a snug fit.Step 4: Secure the wig using the provided clips.Step 5: Style as desired, and you're ready to showcase your new look!
How do I install glueless clip ins?
Step 1: Make sure your hair is clean, dry, and combed smooth.Step 2: Choose your clip-ins, open the clips, and place them just above your parted hairline.Step 3: Get them as close to your roots as possible, then secure all the clips to ensure they are firm.Step 4: Gently comb your hair and the clip-ins to blend them naturally. Then, style as desired to complete your perfect look.
What makes Lashey Hair's clip ins stand out in the market?
Lashey Hair's commitment to quality and authenticity sets its clip-ins apart. We use premium human hair and offer them at a significantly lower price than our main competitors, aiming to create an ultimately natural look. This makes Lashey Hair the ideal choice for modern women.
Clip ins beginner-friendly?
Yes, clip-ins are definitely beginner-friendly because they eliminate the need for intricate customization techniques like cutting lace or plucking the hairline. They're also incredibly convenient and easy to wear, making them a much more newbie-friendly option compared to full wigs.
4.1 Quality and Maintenance
How does Lashey Hair ensure the quality of their clip ins/wigs?
At Lashey Hair, we put a lot of effort into designing and creating our products. We use high-quality human hair in our wigs and ensure that they are crafted with precision and care. Our Clip ins/wigs undergo strict quality control checks to ensure that they meet our high standards.
What are the maintenance tips for clip ins/wigs?
Regular detangling with a suitable comb, washing with Clip ins/wigs-friendly shampoo, and using a spray-on conditioner for moisture and shine are key. Avoid rubbing or wringing during washing, and allow the Clip ins/wigs to air dry on a stand.
How does the texture of curly clip ins/wigs react to different climate conditions?
Clip ins/wigs with curly texture may react differently under various humidity levels. In humid conditions, the clip ins/wigs might retain more of its curly texture, while in dry climates, it might appear less curly. Understanding how your clip ins/wigs reacts can help in styling and maintaining it in different environments.
What precautions should be taken when sleeping with clip ins/wigs?
To maintain the texture, it's advisable to braid or loosely tie the wig before sleeping. Using a silk or satin scarf or pillowcase can also help reduce friction, keeping the curls intact and minimizing tangling or frizz.
5. Company Information and Brand
What is Lashey Hair's commitment?
Lashey Hair's commitment to innovation, quality, and customer satisfaction ensures that every Clip ins/wigs surpasses industry standards.
What is Lashey Hair's mission?
Natural isn’t a trend. It’s who we are. We’re not trying to fit in — we’re standing in our truth. Real curls. Real women. Real confidence. No compromise, no filter, no apology. Just hair that looks like us — feels like us — honors us.
Who founded Lashey Hair and when?
Evan founded Lashey in 2018.
What innovative products has lashey Hair introduced?
Lashey offers premium clip-in extensions in a range of curl patterns and textures — from natural straight and body waves to 3B coils and 4C kinks.
What does Lashey Hair's name represent?
Lashey’ combines ‘Lush’ and ‘She,’ embodying our mission to create thick, healthy, and beautiful hair for Black women, empowering them to feel confident and effortlessly flawless.
What is Lashey Hair's belief about beauty and empowerment?
We don’t design hair to hide yours — we design it to blend. We celebrate versatility, identity, and freedom of expression. Whether you want to switch it up or stay true to your natural texture, Lashey gives you the power to wear your crown, your way.
What is Lashey Hair's philosophy regarding employees?
Employee Care For You: Lashey views employees as the brand's foremost customers, offering a robust employee benefits system, growth opportunities, and entrepreneurial support.
6. Payment and Refunds
6.1 Payment Methods
How can I pay using PayPal on Lashey Hair?
You can pay with PayPal by being redirected to a secure PayPal payment page where you can confirm and complete your payment by logging in with your PayPal username and password. You also have the option to "Pay with Debit or Credit Card" without using a PayPal account.
What is PayPal Pay Later, and how can I use it to make payments?
PayPal Pay Later is an option you can choose when redirected to the secure PayPal payment page.
How can I use a credit or debit card to pay for my order on Lashey Hair?
To pay with a Credit/Debit Card on LASHEY HAIR, you can select from the available credit cards listed. It's important to note that LASHEY HAIR does not collect your credit/debit card number or personal information during the payment process. For any transaction-related queries, you should contact your card-issuing bank.
What is Shop Pay Installments?
Shop Pay Installments is a "buy now, pay later" service powered by Affirm that lets eligible customers split their order total into multiple payments instead of paying the full amount upfront.
How it Works
When you check out at a store that supports Shop Pay Installments, simply choose Shop Pay as your payment method. You might then see the option for installments. Here's the breakdown:
Apply for a Loan: You're essentially applying for a loan through Affirm.
Approval: Affirm reviews your application. Once approved, your purchase is split into smaller payments.
Payment Plan: You'll make payments to Affirm at a set frequency (e.g., every two weeks or monthly), depending on your order total and the plan you choose.
6.2 Refunds and Cancellations
What is the company's return policy?
Lashey offers exchanges and returns for unused wigs within 30 days of receipt. If you need to do a return or an exchange, please contact customer service to get more support.Return policy: https://lasheyhair.com/pages/return-refund-policy
How can I cancel an order?
To cancel an order, contact Lashey Hair's Customer Care team within one hour of placing it.
What are the conditions for returning an order?
Clip ins must be unworn, unwashed, uncut, and in original condition (no makeup stains, odors, or signs of use)Final sale items, custom orders, and accessories are non-returnable
7. Customer Service
How can customers contact Lashey Hair for assistance?
Customers can reach Lashey Hair through live chat(recommended), email (support@lasheyhaie.com for general inquiries). Live chat is available from 9am-7pm (PST Time).
How long does it take to receive a response to an email inquiry during weekdays?
During weekdays, responses to email inquiries will be provided within 24 hours.
If you need any assistance, you can click the link below to enter our 'Contact Us' page and choose the appropriatemethod to reach out to us based on your issue.Link: https://lasheyhair.com/pages/contact